Going to Scilly? The ‘Victorian’ challenge of booking a flight/ship on line

Lord Berkeley

Regular travellers must get really irritated by the Isles of Scilly Steamship Company booking website, which seems incredibly old fashioned and long winded compared with other company travel booking websites.

Compare the IOSSC one with GWR trains or Flybe; they are all fairly similar in requiring the date, time, origin and destination of travel. On some, you can choose seats, different prices or whatever.  When you have made your choice, you then, for some services, have to say who you are and how you are going to pay.  Then the differences start to show!

With Flybe or GWR and most other such services, you can register, giving your name, date of birth, phone, e mail address, credit/debit card details, expiry date and CVC code.   So every time you want to book, you just enter your registered email address and password, select your favourite credit or debit card, key in the CVC and press ’book’.

Not so with the IOSSC website; each time you book, you have to key in your e mail address four times and then add your name, address, date of birth, phone, 16-digit credit or debit card number, expiry date, billing address and CVC number!

It is useful that IOSSC asks what island you are staying at, but it is a bit superfluous to ask ‘how did you find out about us?’ when they are the monopoly supplier of transport services to the islands!

Why cannot IOSSC introduce a registration scheme for regular travellers?   Maybe they will if and when competition appears!  Good websites sell the products!

1 comment for “Going to Scilly? The ‘Victorian’ challenge of booking a flight/ship on line

  1. mair
    08/02/2016 at 9:39 pm

    Did you also know that, unlike those other sites, your seat is not reserved for you while you complete the booking. I had the misfortune recently to attempt to book while they were in the process of transferring passengers from cancelled flights onto the next morning’s flights (which I was also trying to book). Select flight, key in email address four times, etc, etc, and then, BAM, Sorry, there are no seats available on that flight. Try the next flight, same thing happens…

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